Frequently Asked Questions What browser software do you support?
Answer: The eStore supports the latest production versions of Internet Explorer, Netscape, Firefox and Safari browsers. To report a browser compatibility problem please send a message to service@asmusa.org and describe the problem, include the url of the eStore page, and the browser version you are using.
How can I change my user name or password? Answer: Once you log into the ASM estore, click the link to “My Account” found in the page header. Then click “Basic Account Information” on the following page. After the mailing address, you will see fields for user name and password. Change your user name or password as you wish and click “Update”. If you do not want to change your password, leave these fields blank. NOTE: If you change your login information at the ASM estore, it will also affect your login at several other ASM sites. For a full description, see Login Help at http://estore.asm.org/LoginHelp.asp.
I forgot to print my receipt after checkout. How can I get another copy?
Answer: Login to your account, click “My Account”, then click “My Order History”. A listing of all paid orders processed at the estore will appear. Click on the order date for the appropriate order and print out your payment receipt.
I entered the wrong ship to address for an order (other than membership). Can I change it?
Answer: If you later determine that your ship to address is incorrect after your order has been processed, you must contact the ASM Press Warehouse by email at asmmail@presswarehouse.com or by phone at 800-879-2416 in the U.S. or 703-661-1593 elsewhere.
When will my books arrive?
Answer: To determine the status of your book purchase, please contact the ASM Press Warehouse by email at asmmail@presswarehouse.com or by phone at 800-879-2416 in the U.S. or 703-661-1593 elsewhere.
I did not get an email confirmation after processing my order. Why?
Answer: The fist thing to check is if your email address in your account is correct. You can review and change it through “Basic Account Information” at the ASM estore. Once you login, click “My Account” at the top of the page, then “Basic Account Information.” Your email address is located near the bottom of the page after your postal mailing address. Once you make any changes, click “Update”.
If your email address is correct, you should also check any SPAM filtering programs that could delete or quarantine ASM messages as SPAM. Email from the estore is from service@asmusa.org
If the problem cannot be identified, please contact service@asmusa.org with details about your purchase. How long does it take to get a member number after purchasing a membership?
Answer: It takes approximately 24 hours to process orders received on weekdays and 72 hours on weekends. Once your order has been processed, you can contact the Member and Customer Service Unit to receive your member number. You can reach them at MemberandCustomerService@asmusa.org or 202-942-9319.
I am a member. Why am I not seeing the member rate for my purchase?
Answer: You must login before making a purchase at the estore. Only after login, will the system recognize you as an ASM member and provide you with your “Qualified Price.”
Why is the “buy” button not appearing next to the membership type I want to purchase? Answer: The red “BUY” button only appears next to qualified pricing based upon your current membership. If the “BUY” button does not appear, you do not qualify for that membership type. Please contact the Member and customer Service Unit at service@asmusa.org if you believe your information is incorrect.
NOTE: Place membership dues in your shopping cart and you will qualify for member pricing on other products as long as you purchase membership in the same transaction.
I just purchased a new membership. How can I find out my member number?
Answer: All new members receive a member card containing their member number by mail within 4-6 weeks. Your member number is also available in the My Dashboard section of the http://community.asm.org website. Login to the community website with the same username and password you use here at the eStore.
Your ASM Member ID will appear 24-72 hours after purchasing membership.
How do I access online products purchased through the estore?
Answer: For online content from ASMPress (not ASM Journals Online) go to www.asmpress.org, and click on "Login" located in the left margin. Use the same username and password you use here at the eStore. Click “Virtual Access" in the left margin to see the product you have purchased.
Individual subscribers to ASM Journals online will receive an activation letter via email or regular mail within 3-5 business days of making their purchase. The letter will contain detailed instructions for activating and accessing your subscription. If you already know your member number, you can activate your subscription by going to http://www.journals.asm.org/cgi/activate/basic
Does ML offer institutional subscriptions?
Answer: No, the MicrobeLibrary does not offer institutional subscriptions. Only individual customers may purchase a subscription.
When I subscribe to “all 11 Electronic Journals Package” why can’t I access the MicrobeLibrary Resources? Answer: MicrobeLibrary resources are not part of the “All 11 Electronic Journals Package.” A separate subscription must be purchased to access several of the collections in the MicrobeLibrary. The MicrobeLibrary includes four major collections: visual and curriculum resources, articles and reviews. Browsing and searching the resources at MicrobeLibrarye and viewing the visual collection are complimentary services. All MicrobeLibray resources are directed to undergraduate faculty whose primary research is microbiology education. Most are actively teaching, mentoring and reaching out to undergraduate students. Visit http://www.microbelibrary.org/ and browse through the collections.
I am the author of an in-press ASM journal article. Where can I find the Author Billing System (ABS) site?
Answer: The Author Billing System (ABS) site can be found at https://authorbilling.asm.org/. If you already have an ASM eStore account, you may log in and complete your order for relevant publication charges. If you have never created an eStore account, click Create Account.
I have tried to log in to the Author Billing System (ABS) using the password I was given to access my electronic proofs, but I can't gain access. Why am I unable to access the ABS?
Answer: The userids amd passwords for Rapid Review to access your electronic proofs do not provide access to the ABS. You must have an eStore account to access the ABS. On the login screen at https://authorbilling.asm.org/, please click Create Account if you have never created an eStore account. | 
